Last updated: November 06, 2023

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Booking Rosewood House you automatically accept our Terms and Conditions. 

 

CHECK IN/OUT
Check-in from 2pm. Check-out at 10am
 

We offer self check at Rosewood House.

Our cleaners require access to the property after check out and operating on a tight schedule. If you require an early check-in or late check-out, please contact us prior to your arrival and ask if this is possible. We will try to meet your request, but cannot guarantee.

 

Because we don't charge our guests a cleaning fee, on the day of your departure please leave the House tidied with waste placed in rubbish bins provided and the dishwasher filled and turned on (if required). When you leave, please close all windows, lock the doors behind you and close the gate. Place the keys in the lock box. Make sure that you have all your personal belongings. 

 

GENERAL

You are responsible for your own safety. We have made every effort to to make sure Rosewood House is safe for our guests.
Don’t leave food out, which will attract animals. Rosewood House is NOT liable for damage to persons or personal property (including vehicles). By making payment for your booking with Rosewood House, you recognise and accept this responsibility and affirm. 

 

CELEBRATIONS

We want you to have a great time at Rosewood House and we don’t mind a bit of music. All we ask is that you please respect our neighbours and reduce the sound to a minimum after 10.30pm.

 

FACILITIES

Because we are on tank water, we ask you to please conserve water during your stay where possible.

 

PARKING

Parking is available for 2 cars in the main entrance and additional parking at the rear of the property. Please visit the Info page for maps and directions.

 

PETS

Pets are not allowed at Rosewood House (other than guide dogs), unless agreed with owner prior to check-in.

 

CONDUCT

Unruly, disruptive and destructive behaviour and criminal activity is prohibited. You will be asked to leave without a refund.

 

TOILET USE

Our waste facility is only equipped to handle toilet paper, water and natural waste. Please only flush toilet paper provided. Do not place any sanitary or other products down the toilet. Please use sanitary bin provided. Rosewood House reserves the right to charge for any costs associated with restoring the toilet to normal operating standards.

 

RUBBISH

Please ensure all rubbish is put in bins provided. Please leave our grounds litter free.

 

SMOKING

Smoking is NOT permitted inside the house and must be done responsibly at a distance from the building, otherwise a cleaning fee will be applicable. Litter is not permitted on the land, and the guest must clean up all cigarette butts responsibly and safety.

 

DAMAGE

We understand that accidents happen... Please report any minor damages (including breakages) or general issues to us.
Please note that you are liable for any major damages caused by you or your accompanying party. This includes; damage to Rosewood House house, surrounding land; and/or failure to properly exit the house (e.g. failure to close windows, lock the doors, close gate, extinguish the fire etc). There may be an insurance excess charge.

LIABILITY
The client will not hold Rosewood House responsible for any direct or indirect damages caused to the  house, cottage or land as consequence of use. This includes damages, insurance, loss due to misadventure, fire, theft, injury, and misconduct. The client provides their guarantee that they will indemnify and hold Rosewood House harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with any person accompanying the client during their stay.

In the event that the client fails to comply with the aforementioned Terms and Conditions, Rosewood House reserves the right to ask the client to leave the property, and the client in question cannot request any form of compensation.

The client, on submitting these terms and conditions, agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves, and acknowledge that they and their guests will absolve Rosewood House from any liability associated with the aforementioned damages or injuries. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Rosewood House reserves the right to ask the person and their accompanying party to leave the property. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the House rental and any extras they prepaid for. 

 

COVID-19 POLICY

• Our housekeepers will continue to maintain the highest standards of cleanliness and will be taking extra care to wipe down high-frequency touch points. Our housekeepers use anti-bacterial cleaning products and all linens are laundered using an anti-bacterial detergent.

• We are keeping a close eye on any updates and recommendations from state health authorities and the Australian Government to ensure your stay is safe, and we will be in touch with you directly if there are important updates which may affect your stay.

 

Changes and cancellation policy:

• Due to Covid19, If you have a booking with us, and are feeling unwell or there are travel restrictions in place, please contact us immediately. Depending on your circumstances we will either provide you with a credit that you can use to stay again or offer a 95% refund (5% charge covers booking processing fee).

 

CANCELLATION POLICY

All cancellations or changes to your booking must be made via email or by phone. In the event of a cancellation of a fully paid booking, Rosewood House applies the following rules (other than due to government-enforced restrictions):
 

• We will refund 95% of the total booking charge if a cancellation is requested at least 14 days prior to checkin (5% charge covers booking processing fee),

• Booking changes can be made with at least 14 days notice prior to checkin,

• No refund permitted within 13 days prior to checkin. We can offer a credit for another date.
   

No refund offered for early departures. All nights booked will be charged if checking-out prematurely. Amendments are permitted on one occasion – after which the booking is fully non-refundable or amendable. Additional costs or restrictions may apply to alternate dates chosen.

Booking fees; credit card processing fees; and cancellation insurance fees are non-refundable.

Extenuating circumstances not outlined above may be considered.

 

CONTACT US

If you have any questions about this document, You can contact us:

• By email: hello@rosewoodhouse.com.au

• By phone number: 0407085605